Based in Paris, France, Etsy jewelry is a multinational company that sells handmade crafted with love, jewelry. They also sell garments, beauty, and personal care products like fragrances, skin-care, cosmetics, hair-care, nail colors, beauty tools, toys, etc. It was founded on June 18, 2005, by Chris Maguire, Robert Kalin, Haim Schoppik, and Jared Tarbell.
It is headquartered in Brooklyn, New York, and works with over 1,400 employees in over 200 locations.
Etsy has a global value of selling 60 million items in a marketplace. They even have a vintage collection which is widely available on the online platforms of Etsy.
Return Policy:
If a customer is not fully satisfied with a purchase, he or she can reach out to the return portal of Etsy up to 180 days from the date of purchase for a full refund. Etsy offers flexible customer-friendly return services, where one can return their purchased products without any additional shipping or handling charges.
Note: For international customers, living outside the United States of America, are responsible to pay the shipping cost during returns.
The return policy is available on products that are in their original or gently used condition. Products that have non-refundable or non-exchangeable written are not allowed to be returned or exchanged. However, here’s a list of conditions at which your product will be accepted:
• Return will be rejected if any part of the set is missing.
• Should be handed over with the original packaging.
• Must be clean and undamaged.
• Tags must be intact.
• Must not be broken.
Here’s detailed information on how the return policy at Etsy works.
Return at the store:
If you have used your credit or debit card while payment, you will receive your refund at your specified bank. If you have used any other mode of transaction apart from your credit or debit card, like PayPal or gift card, your refund will be made to an Etsy gift card. They also provide a store credit card which can be used in Etsy stores only. They do not have any expiration date and cannot be redeemed for cash. Also, it is difficult to replace a store credit card if lost or stolen. You cannot transfer or sell the card to somebody else.
Returning online:
Etsy also provides easy pick-up services if you want to return online. A Pickup person via FedEx would be allotted to pick up the purchased items at a specified location. After this, the retailer will verify the returned product. You would be notified via mail if your return authorization is successful or not. It usually takes 180 days to process a return with a full refund at your payment gateway.
They also offer Buy Online and Pick Up orders, where orders that have been delivered can be returned on the same day. Buy online and pick Up orders cannot be returned by mail. Also, the gift cards here are non-refundable.
Return via mail:
Return via mail is only applicable for the products that you have bought online. Products that are bought at the retail stores physically have to be returned either online or by visiting the retail stores. If you have purchased your items using PayPal your transaction will be executed at the official Paypal accounts. The refund process takes up to 180 days.
Returns by third-party marketplace:
If you buy Etsy products from any third-party marketplace places like Google, YouTube, Instagram or Facebook, you can return items either by mail or in an Etsy store. At the Etsy store, you can get your refund at your debit or credit card of your choice. And for a return by mail, your refund will be at you same payment gateway that you used while purchasing.
Return using a gift card:
If a buyer purchases an item from the Etsy shop using an Etsy gift card or an Etsy credit card, the money is deposited into the buyer’s bank account. The gift card orders will be reflected in the payment account.
You can check your status for online transactions on the official website under shop manager, orders, and shipping.
Postage return:
On Etsy, the buyer can purchase the postage label online from their preferred delivery carrier or at a nearby location. An order cannot be refunded for more than the original amount paid by the buyer. If he or she agreed to pay for return postage, one option is to pay for the postage label via PayPal.
Conclusion:
Etsy Jewellery is widely known to have reached the satisfaction of its customers worldwide. If you receive a defective product, like for example a missing stone you are free to return the products at the official site of Etsy or by visiting your nearest store.
